a) How do I track my order?

We will give you an order number after you pay. You can track your order by using the order number on our website. You can also contact our customer service representatives via email or Live Chat.

b) How far in advance should I order my prom dresses before events? How long does it take for me to receive my items?

Please place your order as far in advance of your wedding date as possible. It is suggested to place an order 1 months before your party day. It also affords you a comfortable time frame to accommodate any alteration if necessary.

We will start to make your dress in 24 hours after your successful payment. Usually it takes about 20-25 days for you to receive the dress after placing an order on our website. For more details, please refer to our Shipping & Delivery policy.

c) What forms of payment does Simple-dress.co.uk accept?

Currently, we do not accept cash, checks or money order. We only accept Credit Card,Paypal ,Western Unoin Banker Transfer. More payment methods may be accepted in short future.

d) Is it safe to send my debit/credit card details over the web?

Yes. We encrypt your payment card details using industry standard SSL technology to ensure they are completely safe. About the security problem, you can check more details in the Privacy Policy.

e) About the Price

Each product will be marked with a price, but it is not final. If you have the extra requirements, we will charge some extra according to your selection. The final price will be displayed after you complete your order. For more information, please check New User Guide.

f) Are the dresses the same as the samples shown in the images?

Yes, we’re always trying to ensure the images to show the actual look. However, a slight chromatic aberration is allowed due to the different display resolutions. We hope you can understand. Moreover, please NOTICE that the style of the Closure and Train may differ from the sample according to your choice, and the handmade details such as hand-pleating may not be exactly the same as the picture because of its irregularity. However, the fabric and material will be the same as what you can see on the webpages.

g) Do you have any offline retail stores?

Not yet. Currently, our company hasn't launched any offline store, so all business is done online. However, we are looking for partners who run physical stores (any department store or wedding specialist shop). If you have resources, or if you are willing to cooperate with us, please do not hesitate to contact us.